You can log in to our official website first. There will usually be a "Login" button on the homepage. After entering your account and password, find the "My Orders" or "Order Management" option in the personal center and click it to view the order information.

For cross-border logistics, we use the international dedicated line：4px, website：4px.com

The normal delivery period of goods to customers is：7-12 days

Yes. We will continue to monitor the inventory of out-of-stock products and replenish them in time.
Suggestions:
Follow the product page: If the product supports "arrival notification", you can click to subscribe, and you will be notified as soon as it is restocked;
Contact customer service for consultation: If you need to know the specific restocking time, you can contact our customer service staff at any time, and we will check the latest progress for you.

International Address
- If cross-border delivery is supported, you need to confirm whether your target country/region (such as the United States, Europe, Southeast Asia, etc.) is covered.
- Note: International shipping may involve additional requirements such as tariffs, customs clearance, and logistics timeliness. It is recommended to consult customer service in advance for confirmation.

Second, Special Restrictions
- Embargoed/Restricted Areas: Some products may not be shipped to specific areas (such as sensitive countries, war zones, remote islands, etc.) due to laws and regulations, transportation safety, etc. The specific details shall be subject to the merchant's public announcement.

Dear Customer:
Thank you for choosing our cross-border e-commerce service! In order to protect your legitimate rights and interests and ensure that transactions are fair and orderly, this return requirement is specially formulated. Please read the following terms carefully. If you have any questions, please feel free to contact our customer service staff.

Return Time Limit
1. Within 15 natural days from the date you sign for the goods, if you find that the goods have quality problems, are inconsistent with the product details, or are sent the wrong goods, you can apply for a return. If you fail to apply for a return after the deadline, it will no longer be accepted.
2. For goods damaged during transportation, you must take photos for evidence within 24 hours after signing for them and submit a return application.

Returned Goods Status
1. The returned goods must be kept in a brand new and unused state. The goods themselves, accessories, gifts (if any), tags, outer packaging (including anti-counterfeiting labels, outer boxes, plastic seals, etc.) and all other accompanying documents or materials must be intact and will not affect secondary sales.
2. No returns will be granted in the following cases:
- Damage, stains, deformation, etc. of the product due to improper personal use, storage, and maintenance by the customer.

Return process
1. Application: You must submit a return application within 15 working days of receiving the product, and explain the reason for the return in detail, and upload clear pictures or videos that can prove the problem of the product.
2. Review: We will complete the review within 3 working days after receiving the return application. After the review is passed, we will provide you with a return address. If the review is not passed, we will explain the reason to you.
3. Return: Please use a reliable logistics method to send the product back to the designated address within 3 working days after receiving the review notification, and keep the logistics documents. If the product is lost due to failure to return on time or incorrect logistics information, you will be responsible for it.
4. Acceptance: After we receive the returned product, we will inspect the product within 3 working days. If the product meets the return requirements, we will process a refund for you within 3 working days after acceptance; if the product does not meet the return requirements, we will communicate with you about the handling method.

Return Costs

1. If the return is due to product quality problems, wrong goods, or other merchant reasons, we will bear the domestic and international shipping costs incurred by the return (calculated according to the reasonable cost standards actually incurred). You need to advance the shipping costs and upload a valid shipping payment voucher in the return application. After the review is passed, we will refund the shipping costs when processing the refund.
2. If the return is due to personal reasons of the customer (such as dislike, temporary non-need, etc.), the customer shall bear the domestic and international shipping costs incurred by the return. At the same time, if the product involves tariffs and other fees, this part of the fees will also be borne by the customer and cannot be refunded.

Refund Method and Time

1. The refund will be returned to the account you used when paying. If the original payment account cannot receive the refund, you can contact customer service to negotiate other refund methods.
2. If you use coupons, red envelopes, etc. to pay, the refund amount will be calculated based on the actual payment amount and the discount sharing ratio. The rules for using coupons, red envelopes, etc. are subject to the event description.
3. The refund arrival time varies depending on the payment method:
- Credit card payment: [3] - [5] working days.
- PayPal payment: [3] - [5] working days.

Other instructions
1. There is a certain degree of uncertainty in cross-border logistics and transportation. If the return product is delayed or other problems occur due to force majeure factors such as customs inspection, policy changes, logistics delays, etc., we will actively assist you in following up, but we will not bear any responsibility for the resulting problems.
2. If you encounter any problems during the return process, you can contact us at any time through our customer service WhatsAPP: 15914073656 or official email: udaohk@gmail.com: We will serve you wholeheartedly.
3. Matters not covered in this return requirement shall be handled in accordance with relevant laws and regulations and international practices. We reserve the right to revise and interpret this return requirement. The revised content will be published on the website or platform, and you will be deemed to have known and agreed to it after publication.

This return requirement covers common situations of cross-border returns. If you think some terms need to be adjusted, or want to add specific details, please feel free to tell me.